Atria Tamalpais Creek Senior Living

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Atria Tamalpais Creek is a senior living community that serves residents in Novato and the surrounding areas. The facility boasts full dining facilities, gardens, entertainment and more at its renovated complex just south of the downtown area. The renovation achieved coveted silver LEED status for its "green building" features in spring 2011. Atria maintains similar communities throughout the country.
853 Tamalpais Ave, Novato, CA 94947
(415) 892-0944
  • Accessibility Details: Handicapped ramp and door
  • Hours: By appointment
  • Hours: By appointment.
  • Accessible: yes
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Kit May 27, 2013 at 09:06 am
Atria has lots of bells and whistles but don't be deceived. My Mother resided there for two yearsRead More before we moved her to a facility that was better equipped on multiple levels to address her growing needs. When Mom moved in, she was able to walk but in time, she was in a wheelchair. The care was inconsistent. Wounds were showing up on her arms and legs and were not reported to medtech nor family members. I noticed them when I would change my Mom and I was repeatedly horrified. My Mom started making fearful comments and wanted me to be present when certain caretakers were changing her or getting her ready for bed. The caretakers didn't know how to transfer Mom from the wheelchair to the bed and this caused a great deal of anxiety for my Mom. They were pulling her up by the back of the pants and even after they went through training, they refused to comply. It was outrageous. The only reason I was able to detect issues with my Mom's care is because I was there frequently. There is a high turnover there and, frequently the leadership team was absent. In fact, from day to day the person in charge changed - one day it was the facilities guy, another day it was the cook, another day it was the business manager, another day it is the resident director... and there is no sign to tell the families of residents which is very, very confusing. The ED was gone a lot and they didn't have a cook (ED would step in and cook) or nurse for weeks at a time. The Bistro, a great selling feature, was closed frequently. To sum up, place your loved one elsewhere. Don't be deceived in thinking that the beauty of the place equates to quality care. If you do choose to place a loved one there, be diligent to check your monthly bills for hidden charges and your loved one's care. Your loved one may feel dreadfully isolated as the rooms are down long hauls and doors are kept shut.
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