City Asks 'How Are We Doing?' in Survey

The City of Novato is conducting a survey to gather information regarding residents’ satisfaction with city services and performance. A randomly-selected sample of 3,000 residents should expect to see the survey in their mailboxes in the next two weeks.

The mailing process is as follows:

• Residents receive a post card announcing that the survey will arrive in a week (mailed Feb. 26)
• The official survey in paper form and a link to the survey online (residents may use either the online form or paper form)
• A “reminder” one week later to encourage residents to complete the survey

The survey is available in English and Spanish, and responses should be received by mid-April.

Also, to incorporate all residents’ opinions, beyond those in the survey sample, the survey will be accessible to all residents on the city’s website once the mailed surveys are collected. The results, though not statistically significant, will be compared and considered with the results of the formal survey.

For more information, check out the Frequently Asked Questions.

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