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City Asks 'How Are We Doing?' in Survey

Novato residents might receive a survey in the mail about how the local government is doing with performance and services.

The City of Novato is conducting a survey to gather information regarding residents’ satisfaction with city services and performance. A randomly-selected sample of 3,000 residents should expect to see the survey in their mailboxes in the next two weeks.

The mailing process is as follows:

  • Residents receive a post card announcing that the survey will arrive in a week (mailed Feb. 26)
  • The official survey in paper form and a link to the survey online (residents may use either the online form or paper form)
  • A “reminder” one week later to encourage residents to complete the survey

The survey is available in English and Spanish, and responses should be received by mid-April.

Also, to incorporate all residents’ opinions, beyond those in the survey sample, the survey will be accessible to all residents on the city’s website once the mailed surveys are collected. The results, though not statistically significant, will be compared and considered with the results of the formal survey.

For more information, check out the Frequently Asked Questions.

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Steven Norwin February 27, 2013 at 05:09 PM
How are you doing city of Novato? You are doing a fine job of ignoring the citizens of Novato!
janna nikkola February 28, 2013 at 01:26 AM
I just took the two surveys WHICH HAD NOTHING TO DO WITH "SATISFACTION OF CITY SERVICES AND PERFORMANCE". What a waste of time AND TAXPAYERS' MONEY. If the city council was more respectful of taxpayers who attended city council meetings and allowed more than three minutes for each speaker and the moderator was more polite and respectful to speakers, the city council could get more useful feedback. Rather than listen to taxpayers, this survey forces answers to irrelevant questions and is looking for ways to attract more businesses to move to Novato. I have worked in an office in Novato and it was not a good place to be because it's too hard to attract clients from outside of Novato so I moved to an office in Mill Valley. I have never considered Novato an appealing place to own or run a business -- it's just a nice small town in which to live and raise a family and that's all. There are enough grocery stores and other retail stores for basic needs, but I drive to Northgate when I want to shop for clothes for myself. These two surveys were JUST A WHOLE LOT OF NOTHING!
janna nikkola February 28, 2013 at 01:37 AM
The city council has actually HURT business and foot traffic on Grant Avenue. The building at 999 Grant Ave @ Redwood Blvd stood vacant for 10-12 years because it was built by a bank and had a huge vault so was suited for banking. Circle Bank (now Umqua Bank and formerly Marin Community Bank) negotiated in good faith with the city council for an entire year to lease that building and occupy it, but the city council WOULD NOT ALLOW this bank to move there because they didn't want banks on the east end of Grant Ave (in Old Town). The building structure is complete now, but they've not moved in, so I'm not sure what the problem is -- it may still be that the bank entrance cannot be on Grant Ave and has to be situated on the side or rear of the building. This is one of the stupidest things the city council has ever done and has caused a restraint of trade/business with this dumb ruling. Banks on Grant Ave are about the only businesses that stay and that have stayed open during this bad economy. The city council should be far more accommodating to this new bank in town and do WHATEVER IT TAKES to help them get up and running, rather than forcing ingress and egress to the building to be from the back and sides of the building. Too bad so many taxpayers are not aware of this dumb rule. To improve the business environment we must remove the current city council and city manager.
Jerry March 03, 2013 at 07:05 PM
It's not a city council "ruling", it is a zone ordinance passed over a decade ago after a lot of public hearings and much discussion as part of the $10 million upgrade of Grant Ave. It was pushed for by many down retailers who are still behind a limited-to-retailing store fronts ordinance on Grant Ave. The zone only runs on Grant Ave from 4th street to the depot. Recent city councils have been far more open to local businesses than many others. That does not mean businesses get everything or even much of what they want, but things are more positive. To learn more about downtown business why not attend the public meetings of the Novato Downtown Business Association (DNBA) (www.downtownnovato.com) or the joint Novato Chamber of Commerce - DNBA Downtown Action Committee (www.novatochamber.com). And hey, while you're at it, why not go talk to some City Council members? All of them are friendly people and they all return phone calls and emails promptly. Their phone numbers and email addresses are open to the public on the City's site www.cityofnovato.org.
T.Sprocket April 02, 2013 at 07:44 PM
Janna, the problem with the bank not having moved in to 999 Grant is that they realize they do not have enough parking. 21 spots on site. 50-60 employees and a retail bank branch. Rumor has it that they are negotiating to buy or lease parking spaces somewhere downtown. It will be interesting when (really if) they move down to see if they can lease the other 7,500 square feet of space to anyone. I am not sure who would lease that space with the serious parking issues that face Grant Ave. You can thank the city council for causing this dilema.

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