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Op Ed: City Communication Needs Upgrade from Telephone Game

Pam Drew writes in response to the Feb. 7 Marin IJ article covering City Manager Michael Frank's 'State of the City' address, where Frank and Mayor Denise Athas cite a lack of trust in public officials due to rumors and misinformation on the internet.


Michael Frank addressed those with the money and time to spend $25 per head for a breakfast gathering pulled together by the Novato Chamber of Commerce for the third time. This meeting was obviously not designed for the people of Novato. They were mostly working, many working at low wage jobs, some serving those gathered together.

"In addition to financial troubles, the city faces a political environment that has become more contentious over issues such as affordable housing, Frank said. He said debates have been inflamed with ‘rumors and misinformation’ that spread over the Internet and contribute to a lack of trust in public officials." (Marin Independent Journal, 2/7/2012)

Athas said she agreed with Frank's statements about a lack of public trust.

"There can be a lot of misinformation when it goes from one person to another and the story can change," she said, citing a false claim that a commuter rail station in Novato would require thousands of new housing units.”  (Marin Independent Journal, 2/7/2012)

This is another example of a party line of fake moral outrage (misinformation?) put out by not just Athas and Frank with the aid of the slant of the IJ but by a host of others.

Notice that the North Novato Station was delayed precisely because of the need for an average of 2200-units within a half mile of SMART stations. Does Athas think people are too dense to remember that the North Novato Station was put on hold?

Yes a lot of people get the numbers wrong, and a lot of people will continue to get the numbers wrong. Mostly people do the best they can.

I have been a math teacher for 35 years. I myself failed last year to apply full understanding of the phrase "an average of" in a letter to the editor to the IJ about the rule requiring an average of 2200-units within a half-mile of the SMART station. I found my mistake, corrected the mistake, got an editor of the IJ to agree to correct it before printing it. He printed the incorrect version anyway and apologized later in an email. You the public never heard the correction. Denise Athas didn’t.

That incident was ONE way misinformation got out there on the net. It was published. Even the MTC/ABAG aggregator picked it up. So Athas herself in some way was perhaps citing misinformation from the very newspaper that was quoting her.

Second, since when have rumors and misinformation NOT been spread over the Internet, except before the Internet was invented? Rumors and misinformation are part of the human package. If Athas and Frank haven't been aware of this before, we elected or hired two fools.

Third, mistrust of elected officials is increasing and should increase. Does anyone remember the recent national meltdown caused by the sale of high-risk mortgage securities as virtually risk-free to the unsuspecting, or am I mistaken?

Have our public officials resolved this situation? Did they have a hand in it? The more scrutiny the public process is subjected to, the more likely our elected officials will remain honest.

Anyone who carefully reads the agendas and packets for City of Novato meetings understands how abstruse the documents are. These documents are not designed for ordinary citizens to read and to understand. These documents sometimes appear to be constructed deliberately as shields of verbiage to impede understanding. Does this style produce trust?

The legal maneuvers that this city council and city manager have resorted to thwart the state in their bid to retake redevelopment funds are extraordinary. The reports of such actions are definitely not designed for simplicity and transparency. Should we conclude that Michael Frank and Denise Athas, very familiar and connected to these documents, are personally saddened and shocked, presumably, by the lowering of moral standards among a public which is stooping to misinformation? Tut. Tut.

I would hope Michael Frank and Denise Athas in the future would devote some energy to correcting the communication problems mentioned above created within the City offices rather than publicly opining in the IJ like a pretend mother and father watching a row of children playing 'Telephone'.

Let’s all give each other a little more of the benefit of the doubt, and try to communicate clearly about things that matter.

Pam Drew is a resident of Novato and the chair of Novato Community Alliance.

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Tina McMillan May 21, 2013 at 10:33 am
The email for the new editor is jimw@patch.com (Jim Welte). I have asked him who we can email withRead More complaints and requests. If more people write in perhaps they will listen.
Molly Brown May 20, 2013 at 07:08 am
I agree. I'm not liking the new format. It's harder to navigate. I'm bummed b/c it used to be myRead More go to site for Novato news.
The Tubes
Shelley Klaner May 21, 2013 at 03:01 pm
Moylans has always been there for us. They rock! They also provided the brew for my biz openingRead More party and they are an important part of Novato.
NovatoAVID May 19, 2013 at 08:40 am
Thankful for Moylan's Brewing, and their commitment to the community. Support locally owned businessRead More first in Novato.
Karen Dionne May 21, 2013 at 08:56 am
Where's the daily/weekly weather report? It used to be at the top of the front page? I really likedRead More reviewing it with just a glance.
Peter May 20, 2013 at 10:16 am
This new site is great . I wonder if the Posters who wanted to run the old Patch site with allRead More the phony garbage/ postings are sneaking a peak to see a new / better patch . They all complained and said they will quit if not changed back. Guess what folks We have always told you if you want change you need to get out of your computers face and take action . We did just that and look at our reward, A new site for regular people who have common sense .. Thank You Patch
Hopkin May 19, 2013 at 06:20 pm
What is going on here
Craig Belfor May 18, 2013 at 05:51 pm
Making us start over is the plan to wear us down. Free press is paid for by advertisers, andRead More pressure is put out to stifle stories. That's what the tobacco industry did to 60 Minutes, and the Isreli government did to the Goldberg Report. The United Nations couldn't put out the story of mass genocide of the Palestinian people, and we'll be kicked off the blog soon because we don't advertise.
Tina McMillan May 18, 2013 at 04:36 pm
Craig I thought I was being overly suspicious but the new site eliminated months of research andRead More commentary and has replaced it with irrelevant banter and Ads. It won't even let you edit thoughts into smaller blocks or comment directly to another post. It is the ultimate dumbing down of Patch. If you have been following the Plan Bay Area debate here is a link to the response from the Supervisor's: http://www.marincounty.org/Main/~/media/Files/MarinGov/Board%20Actions/20130514CDAPlanBayArea-LTR.pdf There is also a presentation by the Marin Economic Forum on Plan Bay Area: Is it good for the region? Is it good for Marin? Calendar: Novato Community Alliance Title: Marin Economic Forum on Plan Bay Area Date: 30.05.2013 18:30 - 20:30 Location: Board of Supervisors' chambers at the Marin Civic Center in San Rafael " A forum sponsored by the Marin Economic Forum on the Plan Bay Area will be held from 6:30 to 8:30 p.m. May 30th in the Board of Supervisors' chambers at the Marin Civic Center in San Rafael. Panelists will be Plan Bay Area proponents Marin Supervisor Steve Kinsey; Napa County Supervisor Mark Luce, president of ABAG; and critics Randal O'Toole of the Cato Institute, author of "Gridlock"; and Thomas Rubin, an Oakland-based transportation consultant and former chief financial officer of the Southern California Rapid Transit District. Moderator will be Marin Superior Court Judge Verna Adams. Admission is free."
Craig Belfor May 18, 2013 at 02:54 pm
We got sold down the river by the developers. Under the guise of a new improved format, they justRead More erased our history. Now we have to start defending our town all over again, while they are already in gear. Some of the opponants of AH can't get on anymore. Brent would not have allowed this to happen. Maybe that's why he left so suddenly, and unexpectedly.
Tina McMillan May 17, 2013 at 11:41 am
Peter I am not sure which group you are referring to. I belong to Novato Community Alliance andRead More Novato Homeowners Association. Both are grassroots groups working with local government to ask much needed questions regarding Plan Bay Area. Your comments are reminiscent of a previous poster named Bud Lite who was engaged in heated exchanges. Since his name continued to evolve it was only his message that made him recognizable. No one can give you the world but NCA and NHA are both resources that can provide information and discussion of important local issues.
Peter May 17, 2013 at 11:28 am
Hello, It took our groups letters to get the change as we do not want to read someones garbageRead More that takes twenty posts to say one thing . I have never had a heated exchange with you but I can tell you I was sick of reading your garbage like a lot of other people were. You and your group promised the world, told it the only way you wanted the outcome to be and got caught by the real people of Novato
Tina McMillan May 17, 2013 at 08:45 am
Peter aka Bud Lite Welcome back. Its good to know some things never change, like folks that trollRead More for a heated exchange.
Novato Camper May 22, 2013 at 05:17 am
Craig, One wonders if you were hired to do the talking for the two advertisers above who youRead More say bailed ? . Have you ever used the words maybe, contract or expired ?
Craig Belfor May 21, 2013 at 08:51 pm
Can't find a Ghiringellis ad or Famous Holt ad. The advertisers are bailing faster than Julia at aRead More carport party.
Eleanor Sluis May 21, 2013 at 01:04 pm
Find comments by pressing the little red circle at the upper right of an article. You must sign inRead More to comment. Later you can delete in your email all the comments forwarded to you. Do keep emailing to Jim Welte to change the format to the previous one as easier to access and with ads to one side not Grapenuts ads covering the news. Working within the system and changing it will help those new to blogging. Thanks for cooperating.
Craig Belfor May 19, 2013 at 01:49 pm
Gee, big surprise! we don't get to hear about this important news, but Julia gets front page everyRead More time.
Tracey Ruiz May 15, 2013 at 10:55 am
We had a story yesterday on Novato Patch with very lively discussion. Unfortunately it didn'tRead More migrate over with the new format. I'm hoping it will pop up soon.
Bubbasixpack May 5, 2013 at 02:40 am
I think I'm a victim of elder abuse. I've worked hard all my live, amassed enough to get me by, butRead More now find my resources being sucked dry by some non working parasites that seem to be imune to all attempts to rid them.They've got the neighbors on their side, the support of the city council, and the cops are powerless to do anything about it as long as the courts refuse to take the situation seriously. They're holed up in a crack house across from 7-11 on Diablo, and although the cops bust them daily, they've been able to keep their address off the news and police reports. Anyone who opposes them is called a racist redneck and harrassed for not being more caring of the less fortunate, but they don't do anything to support themselves as it's too easy to steal my money. Most of them have crimminal records, guns, drugs, and fatherless children, and are soaking up my resources to the point of banckruptcy. The local high scools keep suspending them, but they just keep comming back. They hang out begging on every street corner, break into cars, get drunk in public, and spend my tax dollars getting high. Can anyone help me?